Operations Manager (f/m/d) - Staybridge Suites the Hague – Parliament

Temporary, Full-time · Staybridge Suites – The Hague Parliament

Über uns

Die Borealis Hotel Group ist ein dynamischer europäischer Hotelbetreiber mit einem vielseitigen Markenportfolio. Seit unserer Gründung im Jahr 1997 wachsen wir kontinuierlich. Mit Hauptsitzen in Amstelveen und Wiesbaden sind wir mittlerweile in sieben Ländern Europas vertreten. Unsere Häuser arbeiten erfolgreich mit renommierten Partnern wie Marriott, IHG Hotels & Resorts, Hilton und Accor zusammen. Ob Full-Service- oder Longstay-Konzepte – durch bewährte Methoden, professionelle Führung und die Unterstützung unserer zentralen Expertenteams sorgt unser Hotelmanagement und ihre engagierten Teams Tag für Tag dafür, dass sich unsere Gäste rundum wohlfühlen.

Unsere Werte:

Unsere Werte bilden das Fundament unseres Handelns: Zufriedene Gäste entstehen durch zufriedene Mitarbeitende. Deshalb schaffen wir ein Arbeitsumfeld, in dem Entwicklung, Respekt und Zusammenarbeit großgeschrieben werden. Wir schätzen Persönlichkeiten, die unsere Werte teilen, professionell agieren, lösungsorientiert denken, Empathie zeigen und Freude an ihrer Arbeit haben.

Was uns auszeichnet:

Herz und Seele unserer Hotels: Unsere Mitarbeitenden machen den Unterschied. Wir sind stolz auf das Gefühl, Teil einer großen Familie zu sein, in der Gäste, Mitarbeitende und wir selbst glücklich werden.

Perfekte Mischung aus Professionalität und Menschlichkeit: Hohe Standards verbinden sich bei uns mit Nähe und Herzlichkeit.

Balance zwischen Mitarbeitenden und Gästen: Zufriedene Teams sorgen für zufriedene Gäste.

Arbeitsumfeld mit Perspektive: Wertschätzung, Entwicklungsmöglichkeiten und die Chance, wirklich etwas zu bewegen.

Werde Teil der Borealis Hotel Group!

Your mission

Wanted: The Cheerful Champion

At Staybridge Suites The Hague we believe hotels should feel less like… hotels and more like a really good idea. The kind where guests feel at home, surprise is part of the package, and smiling comes naturally.

That’s where you come in.

You are warm, welcoming, big-hearted, and genuinely care about people. You don’t just deliver service you create moments. You inspire guests to ditch the travel routine and actually enjoy their stay. In short: you’re cheerful, capable, and allergic to the phrase “that’s not my job.”

So… what’s the job really?

When guests walk through our doors, they should immediately think:

“Ah yes. I’m home.”

As Operations Manager, you’re the behind-the-scenes wizard making sure everything runs smoothly while also being front and center when it counts. You’ll keep the hotel humming, the team motivated, the guests happy, and the spreadsheets behaving themselves.

You might even step in as General Manager when needed, no pressure.

Your profile

What are we looking for in our Cheerful Champion?

Fluent in Dutch and English (extra languages earn bonus points).
3+ years in hotel/front office/guest service roles
At least 2 years leading or supervising a team
Extended-stay experience? Big plus.
Fluent in Dutch and English (extra languages earn bonus points).
A “make it happen” mindset—solutions over excuses
Naturally cheerful, proactive, and positive
Socially savvy and digitally connected
Experience with Opera is preferred
Flexible to work nights, weekends, and holidays (hospitality never sleeps)

Job requirements

Your Day-to-Day

Make sure guests feel welcomed anytime, every time
Handle complaints with grace, humor, and solutions not panic
Build relationships, collect feedback, and turn “good stays” into “I’m coming back” stays
Inspect front and back of house and fix things before guests even notice them
Lead, coach, support, motivate and occasionally rescue
Plan staffing, set goals, give feedback, and help people grow (professionally, not literally)
Create a workplace where departments work together, not “next to each other.”
Make sure everyone is trained, safe, equipped, and knows what great service looks like
Help manage budgets, control costs, and keep financial performance on track.
Oversee night audit and daily financial reports

Benefits

What’s in it for you?

Competitive salary
Travel allowance (and/or free parking, depending on location)
Employee rates + F&B discounts across IHG / Borealis hotels worldwide
Learning & development opportunities
Recognition for great work (because effort should be noticed)
A chance to work in an award-winning or brand-new hotel
A career path as unique as you are

Final note: Whether you’re joining Staybridge Suites The Hague – Parliament you’ll be part of something bigger: a global hospitality family that values personality, passion, and people who care.

So if you’re ready to roll up your sleeves, bring your energy, and help create stays people actually remember—we’d love to meet you.

Bring yourself. We’ll make room for it.

Apply for this job

About us

Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.

What sets us apart:

The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
The combination of high standards of professionalism and quality as well as humanity and closeness.
The balance of happy employees, satisfied guests and economic success.
A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Join the Borealis Hotel Group!