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Hospitality IT Service Delivery Manager (f/m/d) – Amstelveen

Befristet, Vollzeit · BHG Operational Support B.V.
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Your mission
Borealis Hotel Group is a leading hospitality company managing a diverse portfolio of hotels across Europe, representing renowned brands such as Accor, IHG, Hilton and Marriott. We are seeking a skilled Hospitality IT Service Delivery Manager (f/m/d) to join our team in a hybrid working model and contribute to the continued success of our portfolio.
In this key role, you will drive the quality and consistency of IT services across out hotel portfolio. You will work closely with the Group IT Director to help implement and enhance the Group’s IT strategy, ensuring that our hotels operate with stable, efficient, and guest-centric technology solutions.

Key Responsibilities:
  •  Ensure continuous and consistent delivery of established IT services, supporting Hotel Operations and our Corporate Offices
  • Maintain hotel compliance with established IT processes and IT standards, ensuring overall IT compliance is reached across the Group
  • Coordinate or contribute to Hospitality specific IT projects within the Group. Examples of initiatives are:
o PMS/POS Upgrades
o Network and Hardware Upgrades
o Guest Facing technology improvements (e.g. Guest Wi-Fi, Check In / Check Out Kiosks, etc.)
o Back-Office processes automation
  • Act as an escalation point for internal and external IT service / IT support requests; own the relationship with assigned Outsourced IT partners, making sure their service is delivered per the agreed SLAs
  • Communicate with key stakeholders, ensuring all hotels get the same quality of service
  • Provide relevant support to the Group IT Director during the yearly budgeting cycle (Hotel IT Capex & Opex)

Your profile
  • You have prior professional experience in IT in the Hospitality Industry
  • You have hands-on experience with the vast ecosystem of Hospitality IT technologies
  • You are fluent in English, proficiency in Dutch/German is a plus
  • Prince 2 / PMP / ITIL v4 certifications are an advantage
  • You are pro-active, self-motivated and service-oriented.
  • You have strong organizational and communicational skills, a structured and a creative mindset.
  • You demonstrate strong decision-making abilities, effective prioritization, and a results-oriented mindset.
  • You are open to occasional travel within our hotels
  • You have a valid EU working permit
Benefits
  • Excellent salary, aligned with your experience. 
  • Employee discounts across all Borealis Hotel Group brands for you, your friends and family
  • Travel allowance starting from 5 km
  • Pension plan: Pensioenfonds Horeca & Catering
  • Enjoy a flexible hybrid working model to support work–life balance.
  • 25 vacation days per full-time year
  • A fun and inspiring workplace where people come first and colleagues can truly be themselves
  • The best project is you – we support your growth through mentoring, training, and exciting career opportunities

Auf diese Stelle bewerben
About us
Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.


Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.

What sets us apart:

  • The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
  • The combination of high standards of professionalism and quality as well as humanity and closeness.
  • The balance of happy employees, satisfied guests and economic success.
  • A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.
Join the Borealis Hotel Group!
Auf diese Stelle bewerben
Über uns
Die Borealis Hotel Group ist ein dynamischer europäischer Hotelbetreiber mit einem vielseitigen Markenportfolio. Seit unserer Gründung im Jahr 1997 wachsen wir kontinuierlich. Mit Hauptsitzen in Amstelveen und Wiesbaden sind wir mittlerweile in sieben Ländern Europas vertreten. Unsere Häuser arbeiten erfolgreich mit renommierten Partnern wie Marriott, IHG Hotels & Resorts, Hilton und Accor zusammen. Ob Full-Service- oder Longstay-Konzepte – durch bewährte Methoden, professionelle Führung und die Unterstützung unserer zentralen Expertenteams sorgt unser Hotelmanagement und ihre engagierten Teams Tag für Tag dafür, dass sich unsere Gäste rundum wohlfühlen.
 

Unsere Werte:

Unsere Werte bilden das Fundament unseres Handelns: Zufriedene Gäste entstehen durch zufriedene Mitarbeitende. Deshalb schaffen wir ein Arbeitsumfeld, in dem Entwicklung, Respekt und Zusammenarbeit großgeschrieben werden. Wir schätzen Persönlichkeiten, die unsere Werte teilen, professionell agieren, lösungsorientiert denken, Empathie zeigen und Freude an ihrer Arbeit haben.


Was uns auszeichnet:

Herz und Seele unserer Hotels: Unsere Mitarbeitenden machen den Unterschied. Wir sind stolz auf das Gefühl, Teil einer großen Familie zu sein, in der Gäste, Mitarbeitende und wir selbst glücklich werden.

Perfekte Mischung aus Professionalität und Menschlichkeit: Hohe Standards verbinden sich bei uns mit Nähe und Herzlichkeit.

Balance zwischen Mitarbeitenden und Gästen: Zufriedene Teams sorgen für zufriedene Gäste.

Arbeitsumfeld mit Perspektive: Wertschätzung, Entwicklungsmöglichkeiten und die Chance, wirklich etwas zu bewegen.


Werde Teil der Borealis Hotel Group!

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AUSFÜLLEN - HOCHLADEN - ABSCHICKEN
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