Group Reservations Coordinator (w/m/d) - Amstelveen

Befristet, Vollzeit · BHG Operational Support B.V.

Über uns

Die Borealis Hotel Group ist ein dynamischer europäischer Hotelbetreiber mit einem vielseitigen Markenportfolio. Seit unserer Gründung im Jahr 1997 wachsen wir kontinuierlich. Mit Hauptsitzen in Amstelveen und Wiesbaden sind wir mittlerweile in sieben Ländern Europas vertreten. Unsere Häuser arbeiten erfolgreich mit renommierten Partnern wie Marriott, IHG Hotels & Resorts, Hilton und Accor zusammen. Ob Full-Service- oder Longstay-Konzepte – durch bewährte Methoden, professionelle Führung und die Unterstützung unserer zentralen Expertenteams sorgt unser Hotelmanagement und ihre engagierten Teams Tag für Tag dafür, dass sich unsere Gäste rundum wohlfühlen.

Unsere Werte:

Unsere Werte bilden das Fundament unseres Handelns: Zufriedene Gäste entstehen durch zufriedene Mitarbeitende. Deshalb schaffen wir ein Arbeitsumfeld, in dem Entwicklung, Respekt und Zusammenarbeit großgeschrieben werden. Wir schätzen Persönlichkeiten, die unsere Werte teilen, professionell agieren, lösungsorientiert denken, Empathie zeigen und Freude an ihrer Arbeit haben.

Was uns auszeichnet:

Herz und Seele unserer Hotels: Unsere Mitarbeitenden machen den Unterschied. Wir sind stolz auf das Gefühl, Teil einer großen Familie zu sein, in der Gäste, Mitarbeitende und wir selbst glücklich werden.

Perfekte Mischung aus Professionalität und Menschlichkeit: Hohe Standards verbinden sich bei uns mit Nähe und Herzlichkeit.

Balance zwischen Mitarbeitenden und Gästen: Zufriedene Teams sorgen für zufriedene Gäste.

Arbeitsumfeld mit Perspektive: Wertschätzung, Entwicklungsmöglichkeiten und die Chance, wirklich etwas zu bewegen.

Werde Teil der Borealis Hotel Group!

Your mission

Organization:
Reports to: Area Director of Sales
Location: Support Office Amstelveen

Job Summary:
This position is part of the Group Reservations Cluster (f/m/d), supporting a set of 10 hotels across the Netherlands and Belgium. The portfolio encompasses a diverse range of franchised properties with brands such as Accor, IHG and Hilton. This role is primarily based in our cluster office in Amstelveen but may include working from the hotels occasionally.
To ensure that the hotels within the Borealis Hotel Group attract the most suitable group bookings, the Group Reservations Coordinators are jointly responsible for managing all group reservations of 10 rooms or more across the entire cluster. This involves close collaboration with other Group Reservations Coordinators, on-property Reservations Coordinators, Sales Managers, and dedicated Revenue Managers to optimize overall performance.

Key Responsibilities:

Manage all aspects of group reservations (10 rooms and above), from initial inquiry to final confirmation
Respond to leads received through various platforms, including Cvent, Delphi, Meeting broker, Tripmakery etc.
Prepare customer proposals, contracts, invoices and any other relevant booking documentation as required
Work simultaneously with different Property Management Systems (PMS) Such as Opera and Opera Cloud to manage group blocks
Work closely with the Revenue Managers for pricing decisions
Ensure accurate recording of all leads (including turn downs and lost business), accounts, contacts, and activities within the designated Group Tool.
Proactively acquire new clients and cultivate strong relationships with both new and existing customers
Proactively identify and pursue opportunities to cross-sell group bookings across hotels within the Borealis Portfolio.
Effectively manage and develop relationships with key internal and external stakeholders
Ensure timely and accurate transfer of group bookings to the respective hotels.
Produce accurate daily, weekly, and monthly reports
Work on projects and other (administrative) tasks as required

Your profile

Qualifications/Skills:

Completed secondary education or higher education degree
Prior experience in an operational or commercial role within the hotel industry
A pro-active individual who demonstrates initiative
Excellent organizational skills with the ability to prioritize tasks and attention to detail
A strong customer-centric approach
Excellent written and verbal communication skills in English. Fluency in Dutch and/or other languages is considered a significant advantage.
Prior experience with Opera and/or Opera Cloud is a plus

Auf diese Stelle bewerben

About us

Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.

What sets us apart:

The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
The combination of high standards of professionalism and quality as well as humanity and closeness.
The balance of happy employees, satisfied guests and economic success.
A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Join the Borealis Hotel Group!